At NYSHK, we carefully prepare and process every order before it is shipped. Please review the following shipping information before placing your order.

Processing Time

Orders are typically processed and prepared for shipment within 1–3 business days after the order is placed.

Processing times may be longer during holidays, promotional periods, product launches, or periods of unusually high order volume.

Once your order has been shipped, you will receive a shipping confirmation and tracking information when tracking is available.

Shipping to Canada

We currently ship orders throughout Canada.

Estimated delivery time: 7–10 business days

Delivery times are estimates and begin after your order has been processed and shipped. Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, and other circumstances beyond NYSHK's control.

Shipping to the United States

We currently ship orders to the United States.

Estimated delivery time: 10–12 business days

Delivery times are estimates and begin after your order has been processed and shipped. Delivery may take longer due to customs processing, carrier delays, weather, holidays, or other circumstances outside NYSHK's control.

International Shipping

If international shipping is available for your destination, the estimated delivery time and shipping cost will be displayed at checkout.

International delivery times may vary significantly depending on the destination country, customs processing, local postal services, and other circumstances outside NYSHK's control.

Shipping Costs

Shipping costs, where applicable, are calculated and displayed at checkout before you complete your purchase.

Any free-shipping promotions are subject to the terms and conditions stated in the applicable promotion.

Tracking Information

When tracking is available for your shipment, tracking information will be provided by email after your order has been shipped.

Please allow some time for tracking information to become active after the carrier receives and scans your package.

NYSHK is not responsible for delays in tracking updates provided by the shipping carrier.

Customs, Duties & Taxes

For orders shipped outside Canada, your order may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Any applicable customs duties, taxes, or additional import charges are the responsibility of the customer unless otherwise stated at checkout.

NYSHK does not control customs processing times or fees charged by government authorities or shipping carriers.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before completing your order.

If you provide an incorrect or incomplete address and the package is returned to NYSHK, additional shipping charges may apply if you request that the order be shipped again.

Failed Delivery

If a package cannot be delivered because the recipient is unavailable, the address is incorrect, the package is refused, or the customer fails to collect the package, the carrier may return it to NYSHK.

If the package is returned to us, please contact nyshk311@gmail.com.

Additional shipping charges may apply if the customer requests that the package be shipped again.

Lost or Delayed Packages

NYSHK works with third-party shipping carriers to deliver orders. Once an order has been handed over to the carrier, delivery is subject to the carrier's processes and timelines.

If your package appears to be lost or significantly delayed, please contact us at nyshk311@gmail.com with your order number and tracking information so that we can investigate the shipment with the carrier.

Delivery delays do not automatically qualify an order for cancellation, return, or refund.

No Returns Due to Shipping Delays

Except where required by applicable law, shipping delays caused by carriers, customs, weather, holidays, strikes, incorrect addresses, or other circumstances outside NYSHK's control do not qualify an order for a return or exchange.

Please refer to our Refund, Return & Exchange Policy for complete information regarding our final-sale policy.

Order Changes & Cancellations

Please contact us as soon as possible if you need to make a change to your order.

Once an order has been processed or shipped, we may not be able to make changes or cancel the order.

Customers are responsible for reviewing their order details, including products, quantities, and shipping address, before completing checkout.

Contact Us

If you have questions about your shipment or delivery, please contact:

NYSHK
Email: nyshk311@gmail.com
Website: nyshk.com

Please include your order number and tracking number, if available, when contacting us.

By placing an order with NYSHK, you acknowledge that you have reviewed and accepted this Shipping Policy.