Refund policy

At NYSHK, every order is carefully processed and prepared for shipment. Because our products include jewelry, accessories, bags, and other fashion items, all purchases are final sale.

NYSHK does not accept returns or exchanges for change of mind or personal preference.

This policy applies to all products sold through NYSHK, including:

Jewelry
Bracelets
Earrings
Necklaces
Rings
Charms and pendants
Jewelry accessories and components
Bags
Cross-body bags
Clutch bags
Shoulder bags
Travel bags and accessories
Keychains
Sale and promotional items
Discounted items
Gift purchases
Customized or personalized items, where applicable
Any future product categories added to NYSHK

Once an order has been placed, customers are responsible for reviewing their selected product, size, colour, style, quantity, shipping address, and other order details before completing checkout.

Change of Mind

We do not accept returns, exchanges, or refund requests because of:

Change of mind
Personal preference
Color or appearance preference
Style preference
Incorrect size selection
Incorrect choice of product
A gift recipient not liking the item
No longer wanting the item
Finding the product cheaper elsewhere
Ordering more than needed

Sale & Promotional Items

All sale, discounted, promotional, clearance, bundle, and special-offer purchases are final sale and are not eligible for return or exchange.

Customized or Personalized Orders

Customized or personalized products are final sale and cannot be returned or exchanged.

Order Accuracy

Customers are responsible for reviewing their order information before completing checkout. This includes product selection, quantity, size, colour, and shipping address.

If you believe you received an item that is materially different from what you ordered, please contact NYSHK as soon as possible with your order number and supporting information so we can review the situation.

Damaged or Defective Products

NYSHK does not accept ordinary returns. However, nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

If your order arrives damaged or you believe there is a manufacturing defect, contact us promptly at nyshk311@gmail.com with your order number and clear photographs of the item and packaging.

Each situation will be reviewed individually.

Lost, Delayed or Undelivered Orders

Delivery dates are estimates and may vary depending on the destination, carrier, customs processing, weather, and other circumstances outside NYSHK's control.

If your order appears to be lost or has not arrived within the applicable delivery timeframe, contact us so we can investigate the shipment.

Refunds

Except where a refund is required by applicable law or approved by NYSHK after reviewing a specific issue, NYSHK does not provide refunds, store credit, or exchanges for final-sale purchases.

Where a refund is legally required or otherwise approved, the refund will generally be issued to the original payment method.